SHIPPING & RETURNS
SHIPPING POLICY
We offer shipping all across Northern Cyprus. Your order will be processed and shipped within 1-2 business days. Delivery times may vary depending on your location, but you can expect your package to arrive within 3-5 business days. Shipping costs will be calculated at checkout based on your delivery address. We take great care in packaging your order to ensure it arrives in perfect condition.
RETURN & EXCHANGE POLICY
Return & Exchange Policy
Overview We strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we're here to help.
Returns
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Eligibility: Items must be unused, in the same condition that you received them, and in the original packaging.
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Time Frame: You have 30 calendar days to return an item from the date you received it.
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Process: To initiate a return, please contact our customer service team at [email address] with your order number and reason for return. We will provide you with a return shipping label and instructions on how to send your item back to us.
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Refunds: Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
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Shipping Costs: Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
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Eligibility: Items must be unused, in the same condition that you received them, and in the original packaging.
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Time Frame: You have 30 calendar days to exchange an item from the date you received it.
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Process: To initiate an exchange, please contact our customer service team at [email address] with your order number and details of the item you wish to exchange. We will provide you with a return shipping label and instructions on how to send your item back to us.
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Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Non-Returnable Items Certain items are non-returnable, including:
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Gift cards
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Downloadable software products
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Some health and personal care items
Contact Us If you have any questions about our Return & Exchange Policy, please contact us at info@mkayavekardesleri.com or +90 533 857 43 14, +90 533 889 10 17.